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Communication Skills
All of our communication
programs can be tailored to meet your needs.
Some of our Off-the-Shelf Programs include:
Communicating for Results
Communication is the medium of productivity,
whether it is in person, presentations, voice-mail, or e-mail. Participants
learn powerful approaches for streamlining communications while increasing
overall effectiveness. Fewer words generate more meaning.
High Performance Listening
Based on unique research on how blind people listen this workshop is
designed to train people specifically how
to listen, we review three main types of listening (Protected;
Anticipated; Discovery). Participants are coached to master the most important
type of listening —Discovery Listening.
Influencing Others With Style
There are many different ways to get a job done. But we all have our
preference and patterns in how we get our results. When
someone’s approach doesn’t match our own we can become frustrated.
Relationships and results can suffer terribly and unnecessarily.
There are four basic styles used to get results. When you can
recognize other’s styles and appreciate their strengths and
weaknesses, you have a foundation for teamwork and cooperation that
can turn a nightmare into a dream. In this class, participants learn
to recognize different styles and adjust their own so they can
influence others and produce surprising results
Handling Conflict
Conflict is inevitable in complex human
interaction. Blend needs, abilities, motives and styles and you can get the
sparks flying. This class provides a healthy approach to managing conflict early
and easily. Participants can identify and work with different conflict
management styles. They practice with a model to manage and resolve the conflict
including how to reveal the underlying needs so that a workable solution can be
collaboratively generated. They also learn how to apply these skills to group
settings.
Myers-Briggs (MBTI)
Introductory Workshop
Recommended for any
individual who would like to enhance their effectiveness in dealing with others,
this workshop provides an introduction
to the Myers-Briggs Type Indicator (MBTI). Participants complete a MBTI
questionnaire and receive their own
report identifying their style. Activities focus on identifying the different
styles of communication represented by the various types, and methods for
enhancing communication, interaction and problem-solving efforts.
Customer Service
Communication
This program uses a
unique customer service approach that teaches staff how to: project an
authentic presence, listen so that customers feel heard, maintain a positive
attitude, communicate information in the most positive manner, diffuse angry
customers, satisfy customers quickly through effective problem solving, and
provide a respectful atmosphere for a diverse customer base.
Communication Skills
for Administrative Professionals
As an administrative
professional, you are the gatekeeper for many people and situations. You also
must wear many hats to keep everything running smoothly. This class will help
you use effective communication skills to prevent problems, deal with difficult
people and resolve challenges as they arise. You will learn strategies for
dealing with difficult situations and people, guidelines for your verbal and
written communication and most importantly, the “how-to's” for gaining respect
and credibility from those who count. Specifically, you will learn tips to
communicate with your boss to keep your relationship great, how to say “No”
without offending others, how to read body language and use it to build
credibility and image, steps for managing demands when saying "No" is not an
option, tactful ways tell supervisors and co-workers your plate is full, how to
negotiate conflicting priorities, strategies for communicating with multiple
bosses so they know the demands on your time, how to handle interruptions (even
from the boss) that sabotage your productivity, clever ways to discourage
drop-in visitors, and communication skills to increase productivity, minimize
conflict and reduce tension. This class will boost both your self-confidence
and your career.
Effective
Email
This interactive half day program covers:
1) Tips & Recommendations for the top e-mail problems at your
organization.
2) 4 Factors to review when deciding if e-mail is the appropriate
communication vehicle.
3) Best practices for creating, sending, writing and organizing emails.
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